SHIPPING POLICIES

US shipping is currently paused due to tariffs and restrictions.
Apologies for the inconvenience—hope to resume soon!


Payments
Secure checkout with major credit/debit cards via PayPal
Local buyers may also pay via EFT or Tap to Pay (pickup only)
Please email us at holdvhs@gmail.com to arrange

Shipping
Local shipping via Pudo
International shipping is available via FedEx.

Shipping labels are generated using the information entered at checkout. If insufficient information is provided, we will attempt to contact you to verify your information. Should the customer not respond, their order will be held aside.

HOLD VHS will not be held responsible for packages not received due incorrectly or insufficient details provided at checkout.
 
It is the responsibility of each customer to read a product's description fully before purchasing.
 
Refund Policy
Refunds will be available if the purchased product was not received.

If a purchased product was not received, a refund will be issued only if the buyer's address information was entered correctly/sufficiently at checkout.
Refunds will be available if a product arrives badly damaged. Alternatively, you can choose to have a replacement sent out to you.

HOLD VHS requires sufficient picture or video evidence before a refund or replacement can be issued.
      
If you have an issue that doesn't pertain to any of the situations above, please send an email or direct message on social media.
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